USPS Project Request Form
Departments within USPS can request data analytic project support from Advanced Analytics.
Previously, department leaders who wanted data analytic support were required to complete a formal PDF document and needed to know one of the team managers to initiate the request.
There was no streamline way to review and assign new projects.
How might we increase project request form completion rates and provide easier access for clients to request Advanced Analytics’ support?
Stakeholder focus group
I worked with a UX designer on my team and a business analyst. We created the request form and landing page on SharePoint and Microsoft Lists for their ease of use and project tracking abilities.
I created a low-fi prototype using Adobe XD for the landing page to share with the UX Designer.
3. Call to Action – Followed by the button for the user to request support with any of these services for their department projects
After the fold
We did not build the tool ourself so we spent a lot of time looking for work arounds for what we needed
We experienced lack of design capabilities for the SharePoint form and the original landing page, but we ultimately decided to code the landing page and link to the Microsoft List form.