Launchcode, Certificate in Data Analytics, March 2022 (24 week program)
Georgetown University, M.A. in Communication, Culture and Technology, May 2020
Missouri State University, B.S. in Communication Studies, May 2018
Tools I Use
Supporting Small Businesses
I love the work that I do in understanding people and gaining insights to assist them in achieving the things they need to be successful.
My critical interdisciplinary studies allow me to explore how gender and cultural identity play a role in the way users experience technology.
I bring my varied creative and cultural communication expertise to both the digital world and organizational spaces by designing solutions that fill the gaps between business products and the needs of diverse populations.
UX Researcher at JP Morgan Chase
(2021 – Present)
Creating and leading the first employee experience program for the cxLoyalty UX team to measure team performance and satisfaction
Acts as the lead researcher for a series of benchmark usability tests for the company’s unreleased product for multiple product lines which allows for continual testing and impact tracking in the future
Completed a study incorporating usability testing and agent interviews to uncover customer pain points for a self-service booking platform and recommended design solutions for increased adoption and customer satisfaction
Completed a series of benchmark usability tests for agent view enhancements of our travel platform
Partners with designers, engineers and product managers on product research and presents research findings and recommendations in a written report and visual deck to relevant executives and stakeholders
Leads the research process from end-to-end including study design, recruiting, moderation, analysis, and reporting
Manages the research archive and archive enhancements
Founder at Taylor Rachelle, LLC
(2020 – Present)
eCommerce home and body lifestyle company.
Conducts research and analysis to improve brand and product strategy including persona development, web analytics, and foundational research to inform the brand messaging
Leads creative team on the creation of branding guidelines, product packaging, web, email and social design strategies based on research
Manages projects using project tracking tools and coordinates work reviews, quarterly goal setting with the team and manages the product roadmap
User Experience Coordinator at United States Postal Service
(2020 – 2021)
Created a research plan for the development of a new project request system for the Advanced Analytics department including research questions, participant recruitment, business objectives, and methodology.
Conducted usability tests for the project request system, synthesized findings, and presented PowerPoint presentation to leadership with user feedback and recommendations